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Performance Management

The Macedo Janitorial Performance Management system, with its disciplined focus on goal setting, measurement, partnering and communication distinguishes it from others in the industry.

Goals are Macedo Janitorial’s road map for success. Goals help place appropriate focus on the critical business factors having the greatest impact on meeting and exceeding customers’ requirements and expectations. Account level goals are jointly established by Macedo Janitorial and customers for building specific performance requirements.

Systematic communications, both informal and formal, are important attributes of Macedo Janitorial’s corporate culture. Clients receive frequent direct communications, including management site visits, regularly scheduled Performance Review meetings, and client and tenant satisfaction surveys.